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If you would like to reschedule your trip once you are in Peru, please contact a PeruRail representative at any point of sale including stores and ticket offices, during business hours, no less than 24 hours before the train’s departure. Make sure to attach a scanned copy of your receipt. For Belmond Hiram Bingham and Belmond Andean Explorer trains, contact and for the Belmond Andean Explorer contact. If you wish to make any change to the ticket you bought online, please send an email to for our PeruRail Vistadome, PeruRail Expedition, and PeruRail Titicaca train services. Ordinarily, all changes must be requested at least 24 hour before the train’s departure time.

Otherwise, the passenger shall be considered a no-show. This procedure must be carried out at least one hour before the train’s departure. However, PeruRail may issue a new ticket, subject to the payment of a penalty fee. In case of lost tickets, PeruRail has no obligation to refund the value thereof.

Regular services departing from and arriving into Ollantaytambo or Urubamba Stations will not be affected.

For additional information regarding the service and a route map, please click here. The Belmond Hiram Bingham train operates daily except for the last Sunday of every month. On the return leg, passengers are dropped off at their accommodation in Cusco’s city center. From the hotel, join the Belmond Hiram Bingham train for the journey to Machu Picchu Station.

Passengers using the Belmond Hiram Bingham bimodal service board a private bus at Wanchaq Station, 5 minutes away from Cusco’s historic center, and arrive to Belmond Hotel Rio Sagrado.

The return journey is the same in reverse. From here, passengers board the train and head to their final destination: Machu Picchu Station.

Passengers using the PeruRail Vistadome and PeruRail Expedition bimodal services board a private bus at Wanchaq Station, 5 minutes away from Cusco’s historic center, and arrive to Ollantaytambo Station.

Between January 2 and Apand 2022, PeruRail operate the Bimodal Service (Bus + Train), a service that combines bus and train travel, departing and returning to Cusco City.